Service philosophy

  • Categories:Service
  • Time of issue:2018-09-19 00:00:00
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Service Handbook

Thank you for using all kinds of garment accessories from Wenzhou Fangyuan Metal Button Co., Ltd. This Handbook is helpful for you to obtain our high quality after-sales service in the course of use. To provide timely, perfect and comprehensive pre-sale, in-sale and after-sale services for all users, so that products and services go hand in hand; to improve the overall service quality of enterprises, is Fang Yuan Ren's service objectives. Focus on service, improve service and strive for customer satisfaction. Fangyuan people firmly believe that quality is the life of an enterprise and service is the soul of an enterprise.

General service rules

"All for customer satisfaction" is our service purpose, we unremittingly pursue in order to let each user can get the most satisfactory service.

Service manual rules

Respected users, first of all, thank you for choosing Fangyuan company products, in order to enable you to get better service, please take care of your purchase and sale contract and product bills and other relevant documents.

1. Fangyuan Metal Button Co., Ltd. will provide you with qualified product samples, catalogues, after-sales service manual and product consultation, technical guidance and other related services.
2. Our company provides qualified bulk products to customers according to their written orders and the quality standards of the samples confirmed by customers (direct customers) and confirms them in the form of contract.
3. After receiving the customer's order, if the order requires modification, we can make a written request within 12 hours, and the loss caused by the overdue modification will be borne by the user.
4. Fangyuan Metal Button Co., Ltd. must provide customers with the commodity "product statement", clear after-sales service terms, customer service telephone, etc.
5. Our company will take the principle of promptness, safety and economy to the designated place for the customer's agent transportation, the customer's request for urgent or air transport costs arising from the customer's own borne;
6. Our company provides the packing service of the corresponding packing specification for the customer, the special request packing expense assumes by the customer;
7. Our company can provide a variety of quadruple buttoning die, I-buttoning die, corner nail die and other supporting molds, buttoning die;
8. Within 15 days after the receipt of the goods, the customer shall, in accordance with the established quality inspection standards, take good care of the goods if quality problems are found, and submit to our company sufficient samples of large quantities of goods and written quality objections.
9, if the quality objection raised by the customer is true, our company will return and replace in time.
10. Wenzhou Fangyuan Metal Button Co., Ltd. reminds you that the following conditions do not fall within the scope of return and exchange services:

  •       All appearance or stains caused by customer's human factors;
  •       All force majeure (such as flood, fire, lightning, earthquake and other natural factors) cause damage to the product.
  •       All damage caused by external environment or use causes parts to be scratched, corroded, moulded and rusted.
  •       Exceed the service period stipulated by the products of Wenzhou Fangyuan metal buttons Co., Ltd.
  •       No, alteration, tear up purchase and sale contract, written order, product settlement sheet, square logo product;
  •      Customers fail to pay or refuse payment over the payment period.
  •      The physical damage caused by the matching use of our products with other company's spare parts.


11. Fangyuan Company will respond to customer's quality objections and service complaints within 24 hours and give satisfactory results to customers.
12, advisory services:
      You may consult the sales person or technical service center of our company for information about goods or services.
      You can get information by e-mail or visit our website.
      The address is:   
13. Our company will amend the terms and conditions according to the circumstances, and the revised contents will be announced separately. The above stipulations stipulate that Wenzhou Fangyuan Metal Button Co., Ltd. has the final right of interpretation.

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